The nitty gritty
Sunny Moves Terms + Conditions
Please read through the terms and conditions thoroughly before enrolling. When enrolling as a member of Sunny Moves, you agree to the terms and conditions as laid out on this website (www.sunnymoves.com.au).
General Terms & Conditions
1. The First Time Introductory Offer (7 days or 30 days) is only available to purchase once per client. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking. Clients found to be buying the First Time Offer more than once will be suspended and charged any additional class costs they may have incurred.
2. A minimum of two people is required for a scheduled class to go ahead. You will be contacted via text 2 hours prior to the start of class should it need to be cancelled and your session returned.
3. Cancellations made -6 hours prior to class start time will forfeit that session. No-shows and absences will forfeit that session. UNLIMITED MEMBERS will incur a $20 No Show fee for all classes they’re marked absent for and a $10 Late Cancel fee for all classes cancelled within 6 hours of class. A Late Cancel 60 minutes before class is considered a No Show. SESSION BASED MEMBERS will incur a $10 fee for all late cancels and no shows. ALL MEMBERS will receive 1 fee waiver per calendar month
4. Payment must be made prior to booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio.
5. Arriving at the start of class or after is considered late. If you’re late you forfeit the session and are considered a No Show. Empty reformers at the start of class will be given to our waitlisted or walk-ins clients.
6. Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.
7. If a class you want is full, sign up for the waitlist. If/when a place becomes available you'll get an email or text (depending on how you have set up your notifications on Momence) to let you know you have been added to class.
The 6 hour cancellation policy also applies to joining a class from the waitlist. Treat a waitlist spot as if you are coming and if you can't make it to the class, take yourself off the list so the next person moves up and can come to class.
8. Class Packs are valid for 12 months from purchase date. Sessions are non-refundable, are not transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
9. Monthly Passes are valid for 30 days from the date of your first class booking. Sessions are non-refundable, are not transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
10. Sessions are not transferable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.
11. Gift cards can be used for Pilates classes and products Sunny Moves Pilates. They are not redeemable for cash and are non transferable. Sunny Moves does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final and in accordance with the Australian Competition and Consumer Commission.
12. You will be automatically opted in to our mailing list. This is so you can hear about any important studio updates or anything that might have an impact on your bookings. We follow strict anti-spam laws and you have the option to opt out at anytime.
Cancellation Policy
Our 6 hour cancellation policy is in place so all Sunny Moves community members have the chance to attend classes. You can cancel a class the same way you booked in. We can't accept cancellations via email, phone or social media
Cancellations made more than 6 hours before class will get the session back
Late cancellations made less than 6 hours before class will forfeit the session
No-Shows and absences will forfeit the session
Being late is considered a no-show
Class Packs and Challenge Participants
No Shows and Late Cancels forfeit the session
Unlimited memberships
No Shows will incur a $20 fee
Late Cancels will incur a $10 fee
Late Cancel 30 mins before class is considered a No-Show and will be charged as one
Unlimited Members will have 1 fee waived per calendar month
Fees are charged to the card on file
Session based memberships
No Shows and Late Cancels forfeit the session
Session based Members will have 1 fee waived per calendar month
Fees are charged to the card on file
Membership Terms & Conditions
Includes the following memberships:
Foundation Membership | 2 Classes / Week
Membership | 2 Classes / Week
Membership | 3 Classes / Week
Membership | Unlimited Week
1. All Memberships operate on a 7 day autopay schedule from the credit card stored in Momence (a secure system). Payment will continue unless notified (see Termination Policy below).
2. Memberships will continue with scheduled autopays unless Sunny Moves is notified of a termination request in writing (see Termination Policy below).
3. Memberships may be subject to price increase, but will be communicated in writing 4 weeks prior to any change.
4. Memberships 2 and 3 Classes / Week can purchase additional sessions at $22 per class. This is the responsibility of the member to arrange prior to taking class via purchasing individual sessions. Additional sessions will be valid for 7 days from purchase. If during the weekly cycle, an extra session is taken and shows as unpaid or owing, $22 will automatically be charged to the card on file per session booked, regardless of late cancel or no show.
5. Failed Membership payments will incur a $10 fee for every day the payment fails to process. This fee will be processed as a debit on the clients Momence account which will be processed with the Membership payment.
6. On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold. The failed Membership charge, plus any outstanding fees will be processed as a debit on the clients Momence account, to be balanced within 7 days or the account will be terminated.
Membership Suspensions
1. At least 1 weeks written notice is required for membership pauses suspensions. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period.
2. Suspensions are unlimited. Please email requests to hello@sunnymoves.com.au
Membership Termination
1. Sunny Moves Pilates requires at least 1 weeks written notice to terminate membership. Please email request to hello@sunnymoves.com.au
2. In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.
3. Sunny Moves Pilates may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.
Refund Policy
Refunds will only be given in line with Victorian Consumer Affairs regulations. Refunds for any circumstance unforeseen by or external to the business will incur a processing fee of $5 per transaction being refunded.
Refunds are processed directly to bank accounts minus the processing fee/s.
Activation dates can only be extended for medical reasons.
Sessions are unable to be transferred to another person or location.
Online Shop Returns + Refund Policy
Refunds and returns will only be given in line with Victorian Consumer Affairs regulations.
If a purchased item is faulty, damaged or never arrives, at no fault to the customer, a full refund via bank deposit or replacement at the cost of the business will be offered.
If a purchased item is the incorrect size, a replacement item can be purchased at cost to the consumer.